Domestic Sales

Furniture is a product formed by combining a large number of parts.

Although our end customer may think they are buying 4 or 5 pieces when purchasing a bedroom set, from an after-sales service perspective this sale is treated as a whole made up of hundreds of parts. Likewise, quality control principles are applied at the component level, not only to the final product. Seen in this light, YOL Living’s after-sales return rate of just two per thousand (0.2%) clearly demonstrates the perfectionist approach we take to product quality and customer satisfaction. Even though this rate is well below the industry average, we handle every after-sales request from our customers thoroughly and do our very best to resolve issues as quickly as possible. In this process, we make it a principle to empathise with our customers and, so to speak, to share their concerns. While working on the fastest solution with the right timing, we also investigate the causes of the problem and the stage at which it arose. In this way, guided by the philosophy of “Don’t complain, find a solution!”, we create lasting solutions to the problems we face.